Home News Citizens Advice responds to Ofcom’s automatic compensation scheme for broadband customers

Citizens Advice responds to Ofcom’s automatic compensation scheme for broadband customers

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Today (Friday 10 November) Citizens Advice has responded to Ofcom’s announcement that broadband companies will automatically compensate customers for slow repairs, missed appointments and delayed installations.

Gillian Guy, chief executive of Citizens Advice, said:

“People rely on broadband for many of their daily activities, but all too often providers fail to deliver the service their customers are paying for. That’s why we’ve been calling for consumers to be automatically compensated when they’re left without a connection through no fault of their own.

“The introduction of this voluntary scheme means that consumers will no longer have to waste valuable time negotiating with providers, and is therefore welcome. However, it’s essential that Ofcom holds the broadband companies to account through strict reporting to ensure consumers receive the compensation they are entitled to. We will be looking closely at Ofcom’s full review of the scheme after 12 months to make sure it works for consumers.”

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