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Help us help you this Winter

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nhs, health, medical

With Christmas just around the corner, health experts in West Lancashire are urging everyone to prepare now in case they or a loved one become unwell in the holiday season.

NHS West Lancashire Clinical Commissioning Group (CCG) want to make sure that residents know the little steps to take in order to help the NHS help you, such as stocking up on over the counter medicines.

Help us Help You

Across the region there are a range of health services to support people if they feel unwell or have any health concerns. There are services which you may be unfamiliar with, but could be more appropriate and convenient for you depending on your specific issue.

Pharmacy Services

Several pharmacies will be open throughout the Christmas bank holiday period and the best way to find out which pharmacy is open and when is to visit the CCG’s website and check out their Twitter and Facebook pages for on the day updates.

Your local pharmacy can offer free, confidential and expert advice on a range of health issues. They can also help you to self-care and prepare for many common winter illnesses and offer advice on which medicines to keep in stock at home.

Pharmacy opening times on Christmas Day, Boxing Day and New Year’s Day are below.  Normal opening times apply on other days

Pharmacies Christmas Day (Wednesday 25 December 2019) Boxing Day (Thursday 26 December 2019) New Years Day (Wednesday 1 January 2020)
Rowlands Pharmacy, 21 Lyndale, Ashurst, Skelmersdale, WN8 6UH 10am – 4pm CLOSED CLOSED
Rowlands Pharmacy, 115 County Road, Ormskirk, L39 1NL 1pm – 4pm CLOSED CLOSED
Rowlands Pharmacy, 24 Mark Square, Tarleton, PR4 6TU 10am – 4pm CLOSED CLOSED
Rowlands Pharmacy, 1 Dingle Road, Upholland, Skelmersdale, WN8 0EN CLOSED 4pm – 7pm CLOSED
Rufford Pharmacy, 124 Liverpool Road, Rufford, Ormskirk, L40 1SB CLOSED 1pm – 7pm CLOSED
Banks Pharmacy, 15 Church Road, Banks, Pr9 8ET CLOSED 10am – 4pm 4pm – 7pm
Rowlands Pharmacy, 38 Burscough Street, Ormskirk, L39 2ES CLOSED 10am – 1pm CLOSED
Morrisons Pharmacy, Park Road, Ormskirk, L39 3RB CLOSED 10am – 4pm 10am – 4pm
Asda Pharmacy, Ingram Road, Skelmersdale CLOSED CLOSED 10am – 4pm
Ormskirk Pharmacy, 4 Derby Street, Ormskirk, L39 2BY CLOSED CLOSED 4pm – 7pm
Trust Pharmacy, 5 Station Road, Hesketh Bank, PR4 6SN CLOSED CLOSED 10am – 4pm
Rowlands Pharmacy, 22 Moss Delph Lane, Aughton, Ormskirk CLOSED CLOSED 10am – 1pm

NHS.UK

You can find a wealth of trusted advice about hundreds of health conditions and details of GPs, pharmacies in your local area by visiting www.nhs.uk. This useful website also includes a handy symptom checker.

NHS 111

When you need medical help or advice fast, but it is not a 999 emergency, you can also call the NHS 111 service. NHS 111 is available 24 hours a day, 365 days a year and calls are free from mobiles and landlines. You can also access NHS 111 online, by visiting www.111.nhs.uk.

If you need medical care for illnesses you cannot treat yourself, then your GP should be your next port of call.

Your Local GP

Your GP should be your first point of contact for non-emergency illnesses you can’t treat yourself. A GP will be available from 8.00am to 6.30pm weekdays (local GP practice times may vary). If you don’t have a GP, you can register with your local surgery.

If you’re not sure where this is, you can find out at: www.nhs.uk or call 0300 311 22 33.

In West Lancashire, patients can also now access a GP in the evening and at the weekend, seven days a week, including all bank holidays.

This service is offered at various GP practices across West Lancashire and your registered GP practice will be able to advise you of your closest practice offering this service. For times and services available over the Christmas bank holiday, please visit the CCG’s website: www.westlancashireccg.nhs.uk/resources/patient-and-public-information/help-us-help-you

GP Practice Christmas Day Boxing Day New Year’s Day
Sandy Lane, Skelmersdale 9am – 12pm 9am – 12pm 9am – 12pm
Ormskirk Medical Practice CLOSED 9am – 12pm 9am – 12pm
Burscough Health Centre CLOSED 9am – 12pm 9am – 12pm

To book an appointment to see a GP in the evening or weekend, simply call your GP practice and make an appointment as you would do normally.

This is a pre-booked service. If you or a loved one falls ill in the evening, when your GP is closed, call freephone NHS 111 or visit your nearest walk-in centre.

GP Out of Hours Service

You can still speak to a GP even after your practice has closed by using the GP out-of-hours service. To access this service, simply call NHS 111 or visit www.111.nhs.uk.

Walk-in centre and urgent treatment centre

The West Lancashire Urgent Treatment Centre (formally referred to as the West Lancashire Walk-in Centre) in Ormskirk, which is based at Ormskirk Hospital, Wigan Road, Ormskirk, L39 2AZ, and the Skelmersdale Walk-in Centre at The Concourse, Skelmersdale, WN8 6LJ, are both open seven days a week, from 8am – 8pm.

The staff within these centres, can treat minor injuries and minor ailments.

Walk-in Centres Normal opening times Christmas Day Boxing Day New Year’s Day
Ormskirk Hospital

(L39 2AZ)

8am – 8pm everyday 9am – 5pm 8am-8pm 8am-8pm
The Concourse Skelmersdale (WN8 6LJ) 8am – 8pm everyday 10am – 2pm 8am-8pm 8am-8pm

To access help, visit the respective centre that you would like to use and speak to the receptionist. Patients can book on the day appointments at the Ormskirk centre by calling NHS 111.

Once you are booked in, you will be seen by a clinician who will decide how urgent your case is and you will be then be seen in priority order.

Dental

For emergency treatment when your dentist is closed, call 0300 1234 010.

Patient Access

Manage your repeat prescriptions and make GP appointments from the comfort of your own home, without having to venture outside, by using the FREE Patient Access website and smartphone app. Simply search for ‘Patient Access’ in the app store.

Remember though, if using Patient Access for the very first time, you will first have to contact your GP practice so that you can register to use the app.

Dr John Caine, a GP in West Lancashire and chair at NHS West Lancashire CCG, said: “During the winter months and especially over the festive period, it is really important we all know where to go if we, or a loved one falls ill.

“If you have a repeat prescription ensure that you don’t leave it too late to get the medicine you need. And remember that for anything non-urgent, such as minor illnesses like coughs and colds, scrapes or sprains you can visit your local pharmacist in the first instance, who will be able to assist.

“It’s important that we keep GP appointments free for more urgent medical needs.”

For all of the important information you need to stay well this winter in West Lancashire visit: www.westlancashireccg.nhs.uk/resources/patient-and-public-information/help-us-help-you.

For up to the minute information on where to go if you fall ill during the bank holiday, visit the NHS West Lancashire CCG website, as well as their Twitter and Facebook pages.

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