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Cost of Living Payment – HMRC SMS to tax credits claimants

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On 9 February, HMRC is sending a SMS text message to tax credits recipients reminding them that the £299 Cost of Living Payment will be paid to eligible customers between 16 and 22 February 2024.

The message reads:

HMRC: £299 Cost of Living Payment to be paid automatically between 16-22 February to eligible tax credits customers. Search ‘Cost of Living Payments’ on GOV UK

If claimants are eligible and receive tax credits, and no other qualifying benefits, they will receive their payment from HMRC, to help with everyday costs.

Customers do not need to do anything to receive a payment. If they are eligible, payment will be made automatically into the bank account where they receive their tax credits. They do not need to contact us or apply for the payment.

Receiving the SMS, or a previous Cost of Living Payment, doesn’t guarantee a customer will be eligible for this payment. They must meet the separate eligibility criteria for each payment, as published on GOV.UK.

The HMRC payment will appear on bank statements as ‘HMRC COLS’, referencing Cost of Living Support. If customers have not received the Cost of Living Payment from HMRC, but believe they are eligible, they should wait until after 23 February to contact us. This is to allow time for their bank, building society or credit union to process the payment.

If tax credits customers haven’t received the text message, they should check their mobile number is up to date so they can receive such future communications from HMRC. They can do this online by searching for ‘HMRC services’ on GOV.UK.

Our customers need to be aware of scams.

The HMRC text message sent on 9 February is for information only. We do not ask our customers to reply to it, and it doesn’t include any links. We do not ask for any personal or financial details in the message.

Customers can check advice on scams by searching ‘HMRC phishing and scams’ on GOV.UK. They can also check if the contact from HMRC is genuine by searching ‘Check a text message from HMRC’ on GOV.UK 

Visit GOV.UK for more information on how to report a scam or suspicious activity

Details of the £299 Cost of Living Payment from DWP and HMRC were publicised in December 2023 and February 2024.

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