Home News CMA investigation must address failures of energy market

CMA investigation must address failures of energy market


The Competition and Markets Authority (CMA) investigation will only be a success if it paves the way for an energy market that works for all consumers, Citizens Advice has said.

Responding to the CMA’s interim findings of its review into the energy market, the consumer champion also called on energy firms not to delay in reducing customer’s bills.

Gillian Guy, Chief Executive of Citizens Advice, said:

“The energy market has failed the overwhelming majority of customers.

“Consumers don’t trust the relationship between prices and profits. Millions are locked out of the benefits of the competition that exists.

“The CMA needs to provide a framework that gives customers confidence that they are not getting a raw deal and protects the interests of all consumers, including those who cannot or do not switch.

“The remedies recommended by the CMA are encouraging but will take some time before they are finally agreed and implemented. In the meantime, we call on energy companies – who are benefiting from massive reductions in wholesale prices – to help customers and reduce bills.”

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