Liverpool City Region is open for business during major upgrade to Lime Street station

Passengers are being reassured that the Liverpool City Region will remain ‘open for business’ when the first phase of a major transformation of Liverpool Lime Street kicks off next month. Work will take place at the station between 30 September and 22 October in the biggest upgrade the station has seen since the 19th Century. The … Read more

Train companies’ passenger service improving, but complaints handling must get better

Train companies’ overall customer service is making progress with better passenger information and delay compensation, but complaints handling must improve. Train companies’ customer service is making progress in some areas with better passenger information and delay compensation, but complaints handling must improve. The annual report on customer service on the railway – ‘Measuring Up’ – … Read more

All Liverpool City Region travellers advised to plan ahead of rail strikes

All travellers in the Liverpool City Region are being urged to plan their journeys and check before they travel ahead of strike action on both the Merseyrail network on and Northern services in early July. Merseyrail services are affected on Saturday 8th and Monday 10th July, Northern Services are affected on Saturday 8th, Sunday 9th and Monday 10th … Read more

Which? reveals majority of rail passengers face delays, overcrowding and dirty trains

The majority of rail passengers are experiencing delayed, dirty or overcrowded train journeys, according to new research by consumer champion Which? The scale and breadth of issues that rail passengers face has been laid bare in a recent survey by the consumer champion, which is now calling on the next Government to ensure all passengers … Read more

Train customers urged to check before they travel over the bank holiday weekend

Train customers are being urged to check before they travel over the bank holiday weekend. The latest travel information can be found at www.nationalrail.co.uk and with train operators. The majority of the railway will be open as usual but certain journeys may be affected by essential engineering work. These include: Crewe to Warrington between 1215 on Saturday … Read more

Full speed ahead – Lancashire County Council outlines next steps for the Skelmersdale Train Station

County Cllr for Skelmersdale West, Julie Gibson, has secured confirmation of the next steps for the Skelmersdale Train station. She said: “Like many in the town I was delighted at the announcement of the preferred site and at the recent Full Council meeting of LCC I asked Cabinet Member for Highways and Transport, County Cllr … Read more