Citizens Advice finds people with mental health problems are being failed when trying to engage with essential everyday services

Official statistics find that a quarter of people experience mental health problems. Between February and March 2017, Citizens Advice carried out research with people affected by mental health conditions to get a sense of the challenges they faced. The research allowed them to understand what kind of barriers people with mental health problems encountered when … Read more

Two thirds of online shoppers suffer problems with parcel delivery

Two in three people (69%) who shop online have had parcels lost, damaged or turn up late in the last year, according to new research by Citizens Advice. As summer sales season gets underway, Citizens Advice says problems with late deliveries affect online shoppers the most – including those who paid for a premium service … Read more

Debts to household bills outnumber consumer credit debts reported to Citizens Advice

Responding to the Bank of England’s latest money and credit statistics Citizens Advice says rising consumer borrowing could lead to serious debt problems further down the line – but that it is household bills putting the pressure on people’s finances now. According to the Bank’s December 2016 figures, unsecured consumer credit is at its highest … Read more

Shoppers will spend two and a half hours sorting out a delivery problem this Christmas

Consumers could lose up to £30 per failed delivery People whose delivery is late, turns up broken or doesn’t arrive at all spend on average two and a half hour sorting out the problem, reveals Citizens Advice. With the busiest shopping period of the year in full swing the national charity’s latest consumer advice trends … Read more

FCA review “opportunity” to protect more high cost credit customers

Rent to own services, logbook loans and guarantor loans should be included in the FCA’s payday loan cap – and new rules introduced to provide added protections for customers including full checks to make sure people can afford to pay back what they have borrowed says Citizens Advice. The Financial Conduct Authority has today launched … Read more