Two thirds of online shoppers suffer problems with parcel delivery

Two in three people (69%) who shop online have had parcels lost, damaged or turn up late in the last year, according to new research by Citizens Advice. As summer sales season gets underway, Citizens Advice says problems with late deliveries affect online shoppers the most – including those who paid for a premium service … Read more

Shoppers will spend two and a half hours sorting out a delivery problem this Christmas

Consumers could lose up to £30 per failed delivery People whose delivery is late, turns up broken or doesn’t arrive at all spend on average two and a half hour sorting out the problem, reveals Citizens Advice. With the busiest shopping period of the year in full swing the national charity’s latest consumer advice trends … Read more