Two thirds of online shoppers suffer problems with parcel delivery

Two in three people (69%) who shop online have had parcels lost, damaged or turn up late in the last year, according to new research by Citizens Advice. As summer sales season gets underway, Citizens Advice says problems with late deliveries affect online shoppers the most – including those who paid for a premium service … Read more

New powers could bring “click and collect” to a store near you

New plans would enable British high streets to adapt to meet the changing needs of today’s modern consumer. New plans would enable British high streets to adapt to meet the changing needs of today’s modern consumer, Penny Mordaunt said today (11 August 2014). The minister said that by freeing retailers to make changes to their … Read more

Swinson: Shoppers must get fair deliveries

Shoppers living in some of the most remote parts of the UK are to get more transparency on delivery charges for their online purchases. Consumer Affairs Minister Jo Swinson is today (31 July 2014) visiting a John Lewis Customer Delivery Hub in Glasgow where she will launch the UK statement of principles for parcel deliveries. … Read more